Frequently Asked Questions

We specialise in premium-quality preowned iPhones, iPhone accessories, and reliable after-sales support, all at affordable prices.

Yes, every device we sell is 100% original Apple hardware — no fakes, no knockoffs. We run full checks to ensure authenticity.

All refer to phones that were previously used, but at iPhoneNext, each device is tested, graded, and cleaned before resale. We offer both certified pre-owned iPhones and expertly refurbished iPhones, depending on the model.

Absolutely. All our devices undergo a rigorous quality check, and we back every purchase with up to 12 months warranty for peace of mind.

With proper care, a quality pre-owned iPhone can last several years. Our phones are tested for battery health and overall functionality.

Yes. All our iPhones come with a 12-month repair and device warranty — because we believe peace of mind should come standard.

We're working on a trade-in program — stay tuned! In the meantime, contact us directly for upgrade options.

No, we specialise in refurbished and preowned iPhones, making the Apple experience more affordable and accessible.

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We serve students, professionals, and families — especially those looking for affordable iPhone deals without contracts or credit checks.

You can shop online. We accept credit/debit cards, and secure online payments.

Yes, we deliver anywhere in South Africa, from Johannesburg to Cape Town, Durban to Polokwane.

Delivery usually takes 1–3 working days, depending on your location.

Our stock is updated regularly. Popular models include the iPhone 13, iPhone 12 Pro Max, iPhone 11, iPhone XR, and iPhone 8 — all pre-owned and tested.

Yes. All our devices are network-unlocked, ready to use with any South African SIM card.

We only sell phones with excellent battery health. Some refurbished units may even have brand-new batteries.

Yes, each phone includes a charging cable. Accessories like cases, screen protectors, and AirPods are sold separately.

Every phone is IMEI-verified and runs through a genuine parts diagnostic. We also show you how to check for authenticity.

Yes. Each phone is rated as A+ Grade (Excellent - like new), A Grade (Good - minor wear), or B+ Grade (Fair - visible wear) — so you always know what you’re getting.

Yes. We handle screen replacements, battery swaps, water damage repairs, and more — all backed by our warranty.

Definitely. We repair all Apple devices, whether you bought from us or not.

Not at this stage — we focus on full-service support for guaranteed results.

Call or WhatsApp our Melrose Arch support team. We respond fast and aim to resolve any issue promptly.

Yes — often 30–50% more affordable than buying new, with no contracts or hidden fees.

We’re working on flexible payment options for qualifying customers. Contact us to find out more.

Yes! Follow us on social media or sign up for updates to catch our monthly deals and exclusive bundles.

Pricing depends on the model, storage size, condition, and warranty coverage. But every option is handpicked for quality and value.