Tested, Protected & Backed by Us

iPhone Care & Support

At iPhoneNext, every preowned iPhone goes through a rigorous multi-point inspection — from battery health to screen sensitivity — so you can shop with confidence. Our expert technicians test and verify each device to ensure it meets our high standards for performance, durability, and safety.

But we don’t stop at the sale. Our 12-month warranty covers both devices and repairs, giving you real peace of mind. Whether it's a screen replacement, battery upgrade, or general servicing, our in-house support team is here to help — fast, friendly, and fuss-free.

We know how important your iPhone is to your daily life. That’s why we offer affordable repair options, same-day servicing, and ongoing customer support that doesn't leave you hanging. Every phone we sell is built to serve — and supported to last.

Keeping Your Pre-Owned iPhone in Top Shape

Use a soft, lint-free cloth slightly dampened with water to gently wipe down your iPhone. Avoid harsh chemicals or alcohol-based wipes that can wear down the coating on your screen.
Daily Cleaning
Use a soft, lint-free cloth slightly dampened with water to gently wipe down your iPhone. Avoid harsh chemicals or alcohol-based wipes that can wear down the coating on your screen.
To extend your battery’s lifespan, avoid letting it drop below 20% too often. Use official or certified chargers and unplug once it’s fully charged to prevent overcharging.
Battery Health
To extend your battery’s lifespan, avoid letting it drop below 20% too often. Use official or certified chargers and unplug once it’s fully charged to prevent overcharging.
We recommend applying a tempered glass screen protector and using a shockproof case to guard against drops, scratches, and everyday wear.
Screen Protection
We recommend applying a tempered glass screen protector and using a shockproof case to guard against drops, scratches, and everyday wear.
Keep your iPhone running smoothly and securely by installing the latest iOS updates. These updates often include security patches and performance improvements.
Software Updates
Keep your iPhone running smoothly and securely by installing the latest iOS updates. These updates often include security patches and performance improvements.
Avoid charging your iPhone overnight every night — it can reduce long-term battery health. Fast chargers are safe, but make sure they’re Apple-certified to avoid damage.
Charging Tips
Avoid charging your iPhone overnight every night — it can reduce long-term battery health. Fast chargers are safe, but make sure they’re Apple-certified to avoid damage.
Keep your device away from excess moisture and extreme temperatures. Water and heat can damage internal components, especially in older devices.
Moisture and Heat
Keep your device away from excess moisture and extreme temperatures. Water and heat can damage internal components, especially in older devices.
Running out of space? Regularly delete unused apps, clear your Safari cache, and back up media to iCloud or your computer to keep things running fast.
Storage and Performance
Running out of space? Regularly delete unused apps, clear your Safari cache, and back up media to iCloud or your computer to keep things running fast.
If something goes wrong, don’t DIY it — bring your device to iPhoneNext for trusted repairs backed by a 12-month warranty. From battery swaps to screen replacements, we’ve got you.
Repairs and Support
If something goes wrong, don’t DIY it — bring your device to iPhoneNext for trusted repairs backed by a 12-month warranty. From battery swaps to screen replacements, we’ve got you.

Step-by-Step iPhone Care

Everyday Handling & Cleaning

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1. Gently wipe your iPhone screen and body with a soft, lint-free microfiber cloth — ideally dry or slightly dampened with water.

2. Avoid household cleaners or alcohol-based solutions unless they're tech-safe and approved for mobile devices.

3. Use a soft-bristled brush or a dry cotton swab to remove dust from ports and speaker grilles.

4. Always hold your device with clean hands and keep it away from oily or wet surfaces.

Battery Health & Charging

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1. Use certified Apple chargers or MFi (Made for iPhone) accessories to ensure safe charging.

2. Avoid using your iPhone while charging, especially with third-party cables or adapters.

3. For long-term battery health, charge between 20% and 80% — avoid letting it drain to 0% regularly.

4. Enable “Optimised Battery Charging” in settings to extend battery lifespan.

Storage & Protection

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1. Keep your iPhone in a protective case and apply a tempered glass screen protector to guard against drops and scratches.

2. Store your device in a cool, dry place — avoid leaving it in direct sunlight or hot environments like inside a parked car.

3. Clean accessories (like cases or earbuds) regularly with mild soap and water — dry thoroughly before reuse.

Troubleshooting Minor Issues

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1. If your iPhone freezes or lags, perform a soft reset by holding the volume and side buttons until the Apple logo appears.

2. For Wi-Fi or Bluetooth issues, toggle airplane mode for 10 seconds before reconnecting.

3. If your device isn’t charging, check the port for dust or lint before attempting a cable or adapter swap.

After-Sales Support & Repairs

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1. All iPhones from iPhoneNext come with a 12-month warranty for device faults and repairs.

2. For cracked screens, battery replacements, or hardware faults, visit our Melrose Arch location or contact our support team.

3. We only use genuine or high-grade compatible parts in all repairs.

4. Book a service appointment online or via WhatsApp — we’ll guide you every step of the way.

Additional Care Tips

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1. Avoid exposing your device to water unless it’s IP-rated — even then, water resistance can degrade over time.

2. Don’t attempt to open the device or perform DIY repairs — it may void your warranty.

3. Backup your data regularly via iCloud or iTunes to protect your content.

4. Keep iOS updated to ensure peak performance and security.

Frequently Asked Questions

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